Subject: Tech Support Candidate - Krishna Kumar
From: Krishna Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:03:55 -0400

Tech Support
Test

Name

Krishna
Kumar

E-mail

[email-masked]

Phone Number

(91) 7008654487

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector  55

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Laptop desktop configuration,
tcp/tp,

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Karvy innotech pvt ltd

Desktop support engineer

10
sept 2020

14k

Previous Employer 1

ENN TEE COMPUTER

Desktop support
engineer

10 apr 2018

10k

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check proxy settings 2.check url typing.
3.clear chache from broswer then check. 4check internet connectivity both
wifi/lan cable. 5.restart the system then check

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.speker on
with BLT. 2.mobile BLT on. 3.pair with eacthother after pair done now both
device connected with each other.

What according to
you makes you a good candidate for customer service or technical support
job?

According to me 1st listen carefully cx problem then check the
problem. And try to resolved fast process.

On a scale of 1 - 5
please rate your fluency in spoken English

4