Subject: Tech Support Candidate - Abhay Pratap Singh
From: Abhay Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:01:37 -0400

Tech Support
Test

Name

Abhay
Pratap Singh

E-mail

[email-masked]

Phone Number

(+91) 9410821043

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

D-Block, sec -49, noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aegis customer support services pvt ltd

Executive

March
2020

19500

Previous Employer 1

Shiv Om services Pvt Ltd

Executive

Dec2018

15800

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

•First, we need to Research Any Error Message
in our Browser.

•We can use this information to try and troubleshoot the issue, or at least
rule out problems with our hardware or software. Some of the most common errors
we encounter are:

403 Forbidden: You’re not allowed to access this page. Check the
address and. try again.

404 Page Not Found: The page you’re trying to access no longer
exists. Check the address and try again. This could mean the webmaster has moved
the page, or something has broken.

500 Internal Server Error: There’s a problem with the server that
hosts the website. This isn’t something you can resolve, so try again later.
If the problem persists, try contacting the site and letting them know what’s
going on.

503 Service Unavailable Error: it indicates that the server is unable
to handle the request. The error could appear for many reasons, but the most
common reason is that the server is overwhelmed with requests. So try again
later.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

•First, turn on the Bluetooth speaker.

•Press the button that turns Bluetooth on and makes it discoverable.

•Now, Go to mobile phone settings.

•Tap the Bluetooth option

•Turn on Bluetooth

•A list of available devices will appear.

•On your mobile select your speaker  (it might be a random product number but
should have the speaker’s brand name listed)

•After your speaker is paired and that’s it, you’re connected!

What according to you makes you a good candidate
for customer service or technical support job?

Well, I
have extensive customer service and management experience and my ability to
adapt to any situation, when it comes to customer service. I am a kind of a
person who always try to capture the mindset of the customer. By knowing the
attitude of the customer and changing our own style according to him. With my
knowledge and experience as well as applying excellent communication,
interpersonaland technical skills. I will be great fit for customer service or
technical support job.

On a scale of 1 - 5 please rate your
fluency in spoken English

4