Subject: FW: Tech Support Candidate - GOURAV KSHIRSAGAR
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 08:55:22 +0000

I doubt his spoken would be good but do first round and let me know

From: GOURAV KSHIRSAGAR <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 2:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - GOURAV KSHIRSAGAR

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    GOURAV KSHIRSAGAR
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8975834780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      NAGPUR
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MICROSOFT SERVER 2012
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     AXIS IT SOLUTION        TECHNICAL SUPPORT ENGINEER      2018    12000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check Internet connectivity i.e my network is up or down. Next step will be to counter check NIC card i.e LAN card if i am connected in in LAN. After that by using PING command in command Prompt,I will check my connectivity.Still my website did not work I will check for firewall setting followed by proxy setting and DNS. In browser I will make sure that cookies and cache are cleared.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Power ON Bluetooth speaker and make sure that device is indicating Bluetooth connectivity light if present.
2. Switch ON Bluetooth in Mobile phone and enter in Bluetooth Setting.
3.If scanning is automatic then it will show nearby device.If scanning is manual then click start scanning.
4. Now device that needs to be connected must be selected in scanning and further process will be initiated.
5. Bluetooth protocol i.e Wireless protocol TCP/IP will setup personal area network and you can able to to use speaker.
What according to you makes you a good candidate for customer service or technical support job? The skill set that needs to be required for the technical support job in the service industry are beneficial.Currently  I do carry skill set required for the technical support profile i.e hands on network, soft skills etc.I am having good hands on experience in this field. So I am indeed very excited to work in this field so that I can explore my skill set with the new cutting edges.
On a scale of 1 - 5 please rate your fluency in spoken English  5