Subject: FW: Tech Support Candidate - Apurva Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 08:53:25 +0000

Keep him aside for English. Not tech

From: Apurva Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 2:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Apurva Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Apurva Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8171586803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 39 Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      Na      Na
Previous Employer 1     Technizia E-ventrures (India) Pvt Ltd   Social media marketing Executive        14/3/2020       32500
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The above listed issue is a common one and can be rectified using following steps:
1-Check that internet connection is properly working by opening any other website
2-Try Reloading the page
3-Close the browser and open it again and then try loading the website
4-Try opening the same website on a different browser
5-If problem still persists Check if the website is down for everybody or just for me
6-If the website is not opening on my system only contact network assistant and if the website is not opening on any system then try again after sometime or contact owner of the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Turn on the speaker
2-Put speaker in Pairing mode
3-Turn on Bluetooth on your phone
4-click on search for new devices
5-click on the name corresponding your speaker
6-Pairing completed
What according to you makes you a good candidate for customer service or technical support job? When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer. Primarily we should know how and when to switch our personality while dealing with different kind of customers coming from different countries. Our Customers should feel very comfortable and friendly while communicating with us and for the technical support i am a geek myself so I always learn about new technology new gadgets which makes me a good choice for technical support jobs.
On a scale of 1 - 5 please rate your fluency in spoken English  4