Subject: Tech Support Candidate - Monalisha Singh
From: Monalisha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:53:13 -0400

Tech Support
Test

Name

Monalisha
Singh

E-mail

[email-masked]

Phone Number

(110092) 9835437062

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Nirman vihar Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Hp banglore

Technical
support Engineer

6th Nov 2018

15k

Previous
Employer 2

Genpact gurgaon

Process associate

30th May
2019

19k

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
refresh the page.

If also it's not working

Than update the browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings

Tape the Blue tooth option turn on.

A list of available device will appear.

If your speaker is not listed,press the button on your speaker that makes it
discoverable.its after ba button with a Bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

Technical support Engineer are by nature, problem
solvers.

They help others use technology to do more work efficiently.

Companies depend on technical support team to come up with solutions to make
sure that everything is running smoothly and tech wise.

On a scale of 1 - 5 please rate your fluency in spoken
English

3