Subject: Tech Support Candidate - ASHUTOSH JANGID
From: ASHUTOSH JANGID <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:51:07 -0400

Tech Support
Test

Name

ASHUTOSH
JANGID

E-mail

[email-masked]

Phone Number

(+91) 7976651557

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 40 near Rajiv
chowk

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ericsson India Pvt Ltd

Junior
engineer

10 Dec 2017

21000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I'll check any other website like Google is
opening or not. If it's opening than I'll check the web address again and retry
.If Google is not opening then I'll check the network connection accordingly
(such as wifi adaptor or RJ45 connector or the network cable or router) and take
appropriate action to resolve network connectivity.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First turn
on the bluetooth of speaker.

Then turn on the bluetooth of moble and pair the bluetooth device of
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

First
I'll try to find the technical problem through step by step instructions and
then resolve the problem accordingly and then cross check each and every
technical things which should be working fine.

On a scale of 1 - 5
please rate your fluency in spoken English

4