Subject: Tech Support Candidate - Swagato Swagato karmokar
From: Swagato Swagato karmokar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:50:42 -0400

Tech Support
Test

Name

Swagato
Swagato karmokar

E-mail

[email-masked]

Phone Number

(+91) 8447892407

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Uttam nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bits and bytes

Kriti nagar

30 may
2020

16k

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the web address (URL) in the address bar
to make sure you're going to the right webpage.

2. If you are, try to open the same webpage on another computer connected to the
same network.

3. If you can't see the webpage on any computer, check if you're connected to
the Internet. If you are, the webpage might be down.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Go to
settings

2. Tap the Bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

Customer
service or technical support representatives are the first point of contact for
your customers or clients, acting as the face of your company and driving
loyalty, retention and acquisition.

On a scale of 1 - 5
please rate your fluency in spoken English

3