Subject: Tech Support Candidate - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:50:39 -0400

Tech Support
Test

Name

Shivam
Sharma

E-mail

[email-masked]

Phone Number

(202001) 6397337862

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS -
Advanced
MacOS
Linux
Networking - basic
Hardware - Basic
Shell
scripting

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

oranix technologies pvt ltd

production support,application
support

current working

33000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

firsr will check error message and act
accordingly.

Will check my internet connection.

LAN cable

Clear cookies and caches.

issue can be like. slow loading

server down

flashplayer issue

plugin issue

ip blocked

firewall  issue

security issue

virus issue

dns issue

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

open the bluetooth and connect the device which
you want to connect and pair it and connected.

What according to
you makes you a good candidate for customer service or technical support
job?

In the technical support manageging all the issue seriously
and take the action on the basis of the client problems.

On a
scale of 1 - 5 please rate your fluency in spoken English

4