Subject: Tech Support Candidate - Arun Sah
From: Arun Sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:48:14 -0400

Tech Support
Test

Name

Arun
Sah

E-mail

[email-masked]

Phone Number

(91) 7053994377

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Jaipur mahua tollway limited

Asst executive-IT

23000

Previous Employer 1

Transportation data
services

System support

29-02-2016

12000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I should check the internet connectivity
first.

2.  Check the url of ndtv is right or not

3. Again try if website is not open

4. Read the error and try to resolved the error

4. If web site is mantainance mode then I will be not open
properly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. On / start the bluetooth speaker device

2. Go on mobile setting and on the bluetooth

3. Click on search device

4. If get device then pair the device

5. When you see connected status then I can sure device is connected

6.

What according to you makes you a good candidate
for customer service or technical support job?

Person
having good technical knowledge. Communication skill is good in reading,writing
and spoken

On a scale of 1 - 5 please rate your fluency in spoken
English

4