Subject: Tech Support Candidate - Karan Vedi
From: Karan Vedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:42:49 -0400

Tech Support
Test

Name

Karan
Vedi

E-mail

[email-masked]

Phone Number

(+91) 9958960968

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata consultancy services

System engineer

Na

18,000

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will check that i am
connected to the internet or not and that i am having a stable connection or
not.

Firstly i will check the url of the website, whether it is the correct url which
i have entered.

Secondly i will try to clear the cache and the temperary files of the system and
see if that solves the problem.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
bluetooth speaker.

Turn on the bluetooth device of your phone.

Go to bluetooth settings of the phone.

Try to search for the bluetooth speaker and then click on the name of the
bluetooth speaker for it to be paired with your mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

I have already had experience in this field of
the job and have interacted with many users in and outside of the country as
well.

On a scale of 1 - 5 please rate your fluency in spoken
English

3