Subject: Tech Support Candidate - Shubham Tiwari
From: Shubham Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:42:42 -0400

Tech Support
Test

Name

Shubham
Tiwari

E-mail

[email-masked]

Phone Number

(0) 8960088179

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Johnson controls Hitachi

Desktop support
engineer

Till now

15000

Previous Employer 1

Minda industry

Desktop support
engineer

24 Dec

12000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

This site add compertability view and this site
add trust  internet explorer after check then not working.reset internet
explorer settings after check its working

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
Bluetooth and search device after pair device and connect

What
according to you makes you a good candidate for customer service or technical
support job?

I have knowledge of troubleshoot of system and I
have knowledge, how to guide customer and provide end to end
solution.

On a scale of 1 - 5 please rate your fluency in spoken
English

3