Subject: Tech Support Candidate - DEWANK CHAUHAN
From: DEWANK CHAUHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:42:00 -0400

Tech Support
Test

Name

DEWANK
CHAUHAN

E-mail

[email-masked]

Phone Number

(+91) 9410401020

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

GHAZIABAD

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers &
Audio
VoIP
AWS BASIC

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

FUJITSU INDIA PVT LTD

L1 SUPPORT

14/10/2019

24500 APPROX

Previous Employer 1

RASPL

DESKTOP L1

19/09/2018

15800 APPROX

Previous Employer 2

EVISION

DESKTOPL1

17/08/2017

10000
APPROX

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, we have to check exact error and on
behalf of that error, we will take action to resolve the issue.

If you see any of these error messages, it might just be a problem with
browser cache:

The connection was interrupted.

The connection was reset.

The connection has timed out.

So, we can reset all cache and close the browser.Now, re-open browser, you can
able to access website.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all,

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable.

On your mobile select your speaker  and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

Provide
permanent resolution to customer within TAT.(Turn Around Time).

On a
scale of 1 - 5 please rate your fluency in spoken English

4