Subject: Tech Support Candidate - Akash Alam
From: Akash Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:40:34 -0400

Tech Support
Test

Name

Akash
Alam

E-mail

[email-masked]

Phone Number

(91) 9999202762

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Darya Ganj

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Linux

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

APM

Na

40

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check url
entered correctly or not

Check browser settings.

Try any other browser

Try any other url to confirm internet is working.

Try to ping url ip address

Try from some other machine.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Speaker
must be on

Go to bluetooth options under phone settings and search for correct device name
and connect.

What according to you makes you a good candidate
for customer service or technical support job?

Patience

Listing skills

Politeness

Good communication skills.

Helping attitude.

On a scale of 1 - 5 please rate your
fluency in spoken English

5