Subject: Tech Support Candidate - Apurva Yadav
From: Apurva Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:40:17 -0400

Tech Support
Test

Name

Apurva
Yadav

E-mail

[email-masked]

Phone Number

(+91) 8171586803

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 39 Noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

Na

Na

Previous Employer 1

Technizia E-ventrures (India)
Pvt Ltd

Social media marketing Executive

14/3/2020

32500

Previous Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with customers over Live
Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

The above
listed issue is a common one and can be rectified using following steps:

1-Check that internet connection is properly working by opening any other
website

2-Try Reloading the page

3-Close the browser and open it again and then try loading the website

4-Try opening the same website on a different browser

5-If problem still persists Check if the website is down for everybody or just
for me

6-If the website is not opening on my system only contact network assistant and
if the website is not opening on any system then try again after sometime or
contact owner of the website.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1-Turn on
the speaker

2-Put speaker in Pairing mode

3-Turn on Bluetooth on your phone

4-click on search for new devices

5-click on the name corresponding your speaker

6-Pairing completed

What according to you makes you a
good candidate for customer service or technical support job?

When it comes to customer service, I am a kind of person who
always tries to capture the mindset of the customer. Primarily we should know
how and when to switch our personality while dealing with different kind of
customers coming from different countries. Our Customers should feel very
comfortable and friendly while communicating with us and for the technical
support i am a geek myself so I always learn about new technology new gadgets
which makes me a good choice for technical support jobs.

On a
scale of 1 - 5 please rate your fluency in spoken English

4