Subject: Tech Support Candidate - GOURAV KSHIRSAGAR
From: GOURAV KSHIRSAGAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:38:47 -0400

Tech Support
Test

Name

GOURAV
KSHIRSAGAR

E-mail

[email-masked]

Phone Number

(+91) 8975834780

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NAGPUR

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
MICROSOFT SERVER 2012

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

AXIS IT SOLUTION

TECHNICAL
SUPPORT ENGINEER

2018

12000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all I will check
Internet connectivity i.e my network is up or down. Next step will be to counter
check NIC card i.e LAN card if i am connected in in LAN. After that by using
PING command in command Prompt,I will check my connectivity.Still my website did
not work I will check for firewall setting followed by proxy setting and DNS. In
browser I will make sure that cookies and cache are cleared.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power ON Bluetooth speaker and make sure that device is
indicating Bluetooth connectivity light if present.

2. Switch ON Bluetooth in Mobile phone and enter in Bluetooth Setting.

3.If scanning is automatic then it will show nearby device.If scanning is manual
then click start scanning.

4. Now device that needs to be connected must be selected in scanning and
further process will be initiated.

5. Bluetooth protocol i.e Wireless protocol TCP/IP will setup personal area
network and you can able to to use speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

The skill set that needs to be required for the technical
support job in the service industry are beneficial.Currently  I do carry skill
set required for the technical support profile i.e hands on network, soft skills
etc.I am having good hands on experience in this field. So I am indeed very
excited to work in this field so that I can explore my skill set with the new
cutting edges.

On a scale of 1 - 5 please rate your fluency in spoken
English

5