Subject: Tech Support Candidate - Nitin kumar Nitin
From: Nitin kumar Nitin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:37:35 -0400

Tech Support
Test

Name

Nitin kumar
Nitin

E-mail

[email-masked]

Phone
Number

(+91) 8860206517

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Barclay's

Process
advisor

2015 Oct

27k

Previous Employer 2

HCL

Technical specialist

2013
decembe

25k

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

My first step would be to check internet
connectivity on my computer by making sure ethernet cable is plugged in between
modem and my computer.

My second step would include checking the network interface card to make sure it
does not

give you the disconnectiom error

In my third step I would verify that lights on my modem and network interface
card is workin, once its done I will reload my website on browser to check if
its working.

If my website is getting reloaded then my issue is resolved but if not then it
must be an issue with the browser capability, In this case I will switch browser
and find out if my website if getting loaded on another browser.

These are the basic trouble shooting steps to make sure website is working.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I have a boss mini base boombox speaker which
have a blue Bluetooth button on top of it, once you press that button the name
of the boombox will appear in your Bluetooth list of phone. On my phone I can
simply go to the Bluetooth section under settings and turn on Bluetooth to find
out if its under the list

Just click on the name of the boom box in the list and your Bluetooth will be
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have
complete confidence in my ability to provide customer satisfaction. I believe
building trust with the customer and providing assurance over the call that your
issue will be takem care of are the major impacting points in providing accurate
support.

On a scale of 1 - 5 please rate your fluency in spoken
English

5