Subject: Tech Support Candidate - Rohit Prakash
From: Rohit Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:37:24 -0400

Tech Support
Test

Name

Rohit
Prakash

E-mail

[email-masked]

Phone Number

(+91) 9971924332

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgoan

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Unthinkable Solution

System admin

4th sep
2020

45000

Previous Employer 1

GSPANN software pvt
ltd

Network engineer

28 aug 2019

32000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Please find the below step to troubleshot the
issue

Step1: Check your internet connectivity working or not.

Step2: Check with other browser it working or not or

Step3: Ask user to share the error message to check the issue.

Step4: Reboot your system.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step1: Turn ON the bluetooth of the mobile.

Step2: Start pairing button on the speaker

Step3: Search speaker bluebooth on mobile device

Step4: Paired the device to connect with Speaker

What according to
you makes you a good candidate for customer service or technical support
job?

I have 4 years of cross-platform experience in systems admin
to understand the issue easy. I have worked on different different platform to
understand the issue easy.

On a scale of 1 - 5 please rate your
fluency in spoken English

4