Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:36:46 -0400

Tech Support
Test

Name

Manoj
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8210723773

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 15 E
block

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Networking - basic
Networking
- advance

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Om infology(IBM)

Support Engineer (L1)

30 April
20018

13478

Previous Employer 1

Dimensions data

Client support
Engineer

5 March 20019

18995

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Click the library button on your toolbar. Click
history and select clear recent history.

In the time range to clear drop drop, select everything.

Below the drop-down menu,select both cookies and cache. Make sure other items
you want to keep are not selected.

Click clear now

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go settings

Tap the bluetooth option.

Turn on Bluetooth.

A list of available device s I'll appear

Select pair new device to place of bluetooth device in pairing
mode.

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication skills

Problem solving skills

Good technical skills

Partience

On a scale of 1 - 5 please rate your fluency in spoken
English

4