Subject: Tech Support Candidate - Gaurav Pandey
From: Gaurav Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:36:19 -0400

Tech Support
Test

Name

Gaurav
Pandey

E-mail

[email-masked]

Phone Number

(011) 9873081513

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New ashok nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pinelabs pvt ltd

Software support

10 sept

45k

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
check the internet connections if it is fine then I will check the version of
browser and then the url and its spelling.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch on
the bluetooth of both the devices.speaker's bluetooth will display on your
mobile.you have to connect bluetooth speaker to your mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

I will find out the root cause of the problem by
probing and paraphrasing to the customer and will assist them in resolving their
issue at the earliest.

On a scale of 1 - 5 please rate your
fluency in spoken English

3