Subject: Tech Support Candidate - Mohd Mazid
From: Mohd Mazid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:36:02 -0400

Tech Support
Test

Name

Mohd
Mazid

E-mail

[email-masked]

Phone Number

(+91) 9718376862

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pasonda Sahibabad
Ghaziabad

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NIIT Technologies, Greater Noida

Associate IT Ops

35000

Previous Employer 1

Concentrix

Customer
Relationship Executive

20 Feb, 2019

22000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check what the error message is saying. If
it is showing "No internet connection" then i will check my wifi or LAN
connection. I will make sure that my laptop/ computer is connected to internet
via any of the source and i am having a working internet plan. I will check my
proxy settings or try to restart the computer.

If the error message is "Site not secure" then i will go to "Advance" option and
select "proceed to continue".

I will clear my browser's cache and cookies in the settings.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker by pressing its power key. Turn on
the bluetooth on mobile phone and make sure device isbl discoverable. Tap on
search icon on mobile phone's bluetooth option and keep pressing the bluetooth
pairing mode key which could be the power key itself. You will get bluetooth
speakers name in the mobile's bluetooth search result. Tap on it and pair and
your done.

What according to you makes you a good candidate
for customer service or technical support job?

I am
polite and good listener. I listen to the customer's query thoroughly before
assisting him so there's no miscommunication. I am having excellent
communication skills and convincing skills. I can convince and help the customer
in understanding the scenario or resolution better.

On a scale of 1 - 5
please rate your fluency in spoken English

5