Subject: Tech Support Candidate - Sartaj Alam
From: Sartaj Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:34:49 -0400

Tech Support
Test

Name

Sartaj
Alam

E-mail

[email-masked]

Phone Number

(91) 8447399566

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Abul Fazal enclave
Okhla

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
Ticketing tools

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Skillrecuirt

IT Support

Aug 2020

23000

Previous Employer 1

Webpix

Desktop & Network
support

October 2018

Previous Employer 2

Precision

esktop &
Network support

Nov 2017

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. check the network connection.

2. Clear your browser’s cache.

3. Assess your proxy settings and adjust them as needed.

4. Temporarily disable antivirus and firewall software.

5. Flush your DNS cache.

6. Change your DNS address.

7. Disable any outdated Chrome extensions.

8. Reinstall your Chrome browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Go to
settings

2. Tap the Bluetooth option

3.Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

your
ability to deal with customer complaints, and the skills you would bring to the
position.

On a scale of 1 - 5 please rate your fluency in spoken
English

4