Subject: Tech Support Candidate - Priya Verma
From: Priya Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:34:09 -0400

Tech Support
Test

Name

Priya
Verma

E-mail

[email-masked]

Phone Number

(+91) 9555291730

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 62

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Nokia solutions and
network

Noc engineer

Jan 2020

20000

Previous
Employer 2

ZTE telecom india pvt LTD

OMCR engineer

May
2016

17000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Start with simply shutting down the browser app
and then reopening it.after that try to visit the website.If you can still see
the error then try force reloading the page. This will force the browser to
ignore the cached version of the page and load the latest Version.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the settings.Tap the bluetooth option.turn on bluetooth.A
list of available devices will appear.If your speakers not listedpress the
button on your speaker that make its discoverable.

What according to
you makes you a good candidate for customer service or technical support
job?

The key to good customer service is building good
relationships with your customers. Thanking the customer and promoting a
positive, helpful and friendly environment will ensure they leave with a great
impression. A happy customer will return often and is likely to spend
more.

On a scale of 1 - 5 please rate your fluency in spoken
English

4