Subject: Tech Support Candidate - Rugved Nilesh Sabnis Rugved
From: Rugved Nilesh Sabnis Rugved <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:33:02 -0400

Tech Support
Test

Name

Rugved
Nilesh Sabnis Rugved

E-mail

[email-masked]

Phone Number

(+91) 8806100706

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pune

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Hardware - Advanced
Speakers &
Audio
Autodesk

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Infinityy Learning solutions

RO

31/07/2020

20000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly i'll check that of the problem exist with
certain website only.

After that i'll check same website is opening with other browser or not. If not
then,

1) Try clearing cookies aand caches of particular web browser

In drop down menu clearing history and caches

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Turn mobile Bluetooth ON.

2) Turn ON Bluetooth speaker.

3) In mobile, specific speaker name appers tap CONNECT and it is
connected

What according to you makes you a good candidate
for customer service or technical support job?

One has
to be flexible and is able solve each and every problem frequently and a good
memory of how actually softwares work will help the issue to solve in faster
manner.

Good communication skills will put proper impacts on client.

On a
scale of 1 - 5 please rate your fluency in spoken English

4