Subject: FW: Tech Support Candidate - Gaurav Goel
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 08:32:32 +0000

First round

From: Gaurav Goel <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 1:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gaurav Goel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Goel
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8859490991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bulandshahr
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech mahindra   Associate support               18000
Previous Employer 1     Intarvo Customer support        Dec 2018        15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I will check my internet connectivity.
If connectivity is good then i will check the URL then will clear cookies and cache and reopen the link. If that one also not solve the issue then will close the browser and reopen it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1st,
Switch on the bluetooth in phone and power on the speaker.
Then search for nearby devices in phone and select the speaker device and paor it and it will get connect.
What according to you makes you a good candidate for customer service or technical support job? As i have a technical background and apart from that i have a passion to learn new things that makes me a good candidate for technical job.
On a scale of 1 - 5 please rate your fluency in spoken English  4