Subject: Tech Support Candidate - Sachin Kumar
From: Sachin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:32:40 -0400

Tech Support
Test

Name

Sachin
Kumar

E-mail

[email-masked]

Phone Number

(91) 9953706516

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

East delhi

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon development center India

Associate

10/09/20

26000

Previous Employer 1

Scube solutions pvt.
Ltd.

Technical support associate

11/11/2018

24000

Previous Employer 2

Fis global business
center

Technical Guru

07/07/2016

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will first check internet
connectivity, then I will refresh page and then I will check other website if
others open, then may be the issue with the link.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Steps to
connect Bluetooth speaker with mobile phone:

1. First switch on the bluetooth option on speaker.

2. Go to settings on mobile phone>>Bluetooth>> switch
on>>search the name of blutooth speaker>> connect>>

3. Play now.

What according to you makes you a good candidate
for customer service or technical support job?

Good
listening skill, patience, thinking ability, problem solving skill. Customer
always first.

On a scale of 1 - 5 please rate your fluency in spoken
English

4