Subject: Tech Support Candidate - Sabarinathan M
From: Sabarinathan M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:32:15 -0400

Tech Support
Test

Name

Sabarinathan M

E-mail

[email-masked]

Phone Number

(+91) 8428892913

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Chennai

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ITsource Technologies LTD.

Resident Engineer

22-02-2019

13600

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all I will go to
troubleshoot option in the control panel to check whether is there any change in
network. If not I'll check whether the LAN Cable is properly connected or not.
If the problem persists I will try to check the HUB Port to resolve the
problem

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 : I'll go to settings in mobile phone
and

will tap Turn on Bluetooth.

Step 2 : I'll search and pair the Bluetooth speaker

Step 3 : Finally I'll tap connect option to enable the connection to play
Audio.

What according to you makes you a good candidate
for customer service or technical support job?

I have
excellent and commendable client handling experience.

On a scale of 1 - 5
please rate your fluency in spoken English

5