Subject: Tech Support Candidate - Gaurav Mishra
From: Gaurav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:31:23 -0400

Tech Support
Test

Name

Gaurav
Mishra

E-mail

[email-masked]

Phone Number

(242001) 8285000337

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector -49

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl technologies

Analyst

Nov

18.5

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

In this
situation first of all I need to check for the error, I am getting on the screen
so that I can look for the troubleshooting steps but for now all I can do is
switch my browser i.e if I was using IE I will switch to google chrome and
vice-versa.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First step is to turn on your bluetooth
speaker

Now when the speaker in on turn ON your mobile bluetooth

Go to bluetooth settings, search for the available devices if you see the name
of your bluetooth speaker there click on it and select pair option .

Your speaker will be paired .

What according to you makes you a
good candidate for customer service or technical support job?

I understand the customer very well and his need

I really have a good customer management skills as well as technical skills
.

On a scale of 1 - 5 please rate your fluency in spoken
English

4