Subject: Tech Support Candidate - Shoaib Alam
From: Shoaib Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:31:18 -0400

Tech Support
Test

Name

Shoaib
Alam

E-mail

[email-masked]

Phone Number

(91) 8800738007

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Consultant

19th july

30000

Previous
Employer 1

Dell

Sr tech support executive

25000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connection.

Check the browser for the issue.

Check the driver for the same.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
bluetooth turn it on.

Try pairing the bluetooth by searching the item.

Once devices name appears click on it to connect it.

What according to
you makes you a good candidate for customer service or technical support
job?

Active listening, identifying and isolating the problem and
the providing the best solution to the customer.

On a scale of 1 - 5
please rate your fluency in spoken English

5