Subject: Tech Support Candidate - Akshit Sirohi
From: Akshit Sirohi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:30:59 -0400

Tech Support
Test

Name

Akshit
Sirohi

E-mail

[email-masked]

Phone Number

(+91) 8077104224

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 66

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MacOS
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
Windows Routers

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aforeserve

Network Engineer

30/09/20

13000

Previous Employer 1

Embox Tech

Network
Engineer

7/07/20

14500

Previous Employer 2

N/A

N/A

N/A

N/A

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Restart
my device whether using windows or mac operating system.Many basic problems can
be solved simply by restarting the device. This clears caches, and forces the
device to re-load the program or web page you may be having issue with.

2.Make Sure the Internet Connection Works.Open your browser. In the address bar
at the top, type in Google.com , then push Enter or Return.Make sure you're able
to load Google.com. Once this loads, make sure you're able to search. Type
something in the Search box, then select Google Search.If searching doesn't
work, then there's reason to believe that you're not connected to the Internet.
Fix the connection issue before proceeding.

3. Check if the Website is Down for Everybody or Just for Me

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Power on the Bluetooth speakers and Mobile
phone.

2.Turn on the Bluetooth of the mobile phone and searching for new devices.

3.Pair the new device (i.e Bluetooth speakers)

4. Now your Mobile phone is connected to Bluetooth speakers.

What
according to you makes you a good candidate for customer service or technical
support job?

1. Knowledge of Networking. I have completed my
CCNA training.

2. I have a Experience of 1 year. Where i can perform troubleshooting of Routers
and Desktops.

3.As i am belonging to the Engineering Background.

On a scale of 1 - 5
please rate your fluency in spoken English

4