Subject: FW: Tech Support Candidate - Subhojit Auddy Subhojit
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 08:30:30 +0000

First round

From: Subhojit Auddy Subhojit <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 1:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Subhojit Auddy Subhojit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Subhojit Auddy Subhojit
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (700101) 7596879568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Senior associate        NA      13000
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check the internet connection.
Secondly I will check the browser. If it could be the issue with the browser.
Third I will try to reset the browser.
Fourth will clean the cache and cookies.
The I will reboot the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Turn on the bluetooth on the mobile and speaker.
2) Try to scan the devices available for pairing.
If it does not get pair, we will reset the speaker once.
3) Again try to connect it.
What according to you makes you a good candidate for customer service or technical support job? As of now I am working for HP( HEWLETT PACKARD) for North America process. I have a deep knowledge regarding the laptop and desktop hardware and software. Also I have been 6 times best employee of the process. I believe this is what a recruiter looks for technical support role.
On a scale of 1 - 5 please rate your fluency in spoken English  4