Subject: Tech Support Candidate - Ravi Prakash Mishra
From: Ravi Prakash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:27:17 -0400

Tech Support
Test

Name

Ravi
Prakash Mishra

E-mail

[email-masked]

Phone Number

(0) 9654699417

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector-58, Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

BSM technosoft

Network
Engineer

Previous Employer 2

Cherry e-commerce

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check ip address of local computer - check
Gateway reachiblity from computer to local gateway , check reachiblity of ISP
gateway.

Ping website to check the website reachiblity.

Most important thing to read the error , whether it's connectivity issues of DNS
issue of blocking by security policy

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
blutooth device , go to Mobile phones turn on blutooth in mobile phone and make
pair , enter user name and password of your blutooth device.

What according to you makes you a good candidate
for customer service or technical support job?

Listening
to use issue and found best solution to minimise downtime.

On a scale of 1 - 5 please rate your fluency in spoken
English

4