Subject: Tech Support Candidate - Akash Dixit
From: Akash Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:29:16 -0400

Tech Support
Test

Name

Akash
Dixit

E-mail

[email-masked]

Phone Number

(+91) 8384050024

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shahdara

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

One97communication

Sales
executive

25/11/19

24,166

Previous Employer 2

Crocon technologies

E commerce
executive

18/7/19

12,500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

In this
situation, I will make sure that my computer is connected to an internet
connection, then I will try to refresh that page or try to reopen the website on
a new tab.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Firstly, switch on the Bluetooth device

2. Turn on the Bluetooth option in device

3. Turn on the Bluetooth in mobile phone

4. Tap on Search for new devices option ,if it is not paired with that Bluetooth
device before.

5. Then a pair option will appear on the screen of the mobile , simple click on
it.

6. The mobile phone and device will connect successfully.

What according to you makes you a good candidate
for customer service or technical support job?

My
problem solving skills and client servicing.

On a scale of 1 - 5
please rate your fluency in spoken English

4