Subject: FW: Tech Support Candidate - Deepak Miahra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Sep 2020 08:28:44 +0000

Do first round and let me know

From: Deepak Miahra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 1:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Deepak Miahra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepak Miahra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 7011477269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sarita Vihar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl Technologies        Senior Analyst  2 months notice period  32k
Previous Employer 1     Wipro Ltd.      Associate Analyst       21 June 2019    23k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1 - Will try in a different browser to eliminate if the problem is in the website or in browser.

Step 2 - If it opens in other browser then will clear cookies of previous browser and will test.

Step 3 - If it wont open in another browser then I will ping the website in CMD to check the website status on the network.

Step - Assign the ticket to Network Team with error.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 - Turn on Bluetooth on phone and device.
Step 2 - Search for my speaker on Mobile
Step 3 - Pair and connect.
What according to you makes you a good candidate for customer service or technical support job? Excellent Communication and Analytical thinking skills along with my 2.5years of Exp in the same feild.
On a scale of 1 - 5 please rate your fluency in spoken English  4