Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:27:46 -0400

Tech Support
Test

Name

Pramod
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8287134220

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Nirman Vihar

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMSIT Services

Network Engineer

Currently
working

21k

Previous Employer 1

Trimax It Services

Network Support
Engineer

1 Jan 2019

10k

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1. First of all I will check if my internet
connection working fine or not.

Step 2. If Internet connection is working fine, I will check if  firewall or
some other softwares are preventing the website to be opened.

Step 3. If everything is fine then I will check if website is reachable to any
other computer or not. There may be proxy server that is preventing website to
our private network.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
Bluetooth in both the devices.

2. Search the speaker in Bluetooth device list.

3. Pair the speaker by pressing hot key in speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

A customer service technical should have given bellow
properties:

1. He should be a very good listener.

2. He should be a analyst.

3. Calm and should have sound technical knowledge as well as a good
communicated.

On a scale of 1 - 5 please rate your fluency in spoken
English

4