Subject: Tech Support Candidate - Vasu Arora
From: Vasu Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:27:17 -0400

Tech Support
Test

Name

Vasu
Arora

E-mail

[email-masked]

Phone Number

(91) 9999502995

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers & Audio
SAP ,
Citrix

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies Ltd.

Service Desk Lead

17,500

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, Check for the error message.

Check if the system is connected to the network and has proper bandwidth
available.

Check if the error is browser specific.

Try changing the browser.

Check if any add-in is causing the issue and try disabling it or enabling it, as
required.

Add the web page in Compatibility View.

If still, issue persists, check for the Proxy Settings and alter as required.

By following above mentioned troubleshooting, Webpage will be accessible.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the speaker and make sure it is in the
pairing state.

Turn on the bluetooth in phone and connect to the speaker from the available
devices.

Enter the pairing code and connect.

Speaker will be connected to the Phone.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer Satisfaction is primary thing.

Having the process and technical knowledge so as to address customer’s queries
at first contact.

Feeling sympathetic or empathetic to the customer as and when situation
required.

Also, sound technical troubleshooting knowledge is must.

On a
scale of 1 - 5 please rate your fluency in spoken English

5