Subject: Tech Support Candidate - Piyush Taneja Piyush
From: Piyush Taneja Piyush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:27:05 -0400

Tech Support
Test

Name

Piyush
Taneja Piyush

E-mail

[email-masked]

Phone Number

(91) 7053699926

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Subhash Nagar ( New
Delhi)

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
working in a
Windows Server and Database administartor

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

FIS

Program Analyst

NA

34,778

Previous
Employer 1

Accenture

IT Analyst

11/11/2018

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Will check the internet connections.

2. check the error logs.

3. Clear the cookies and refresh the page

4. check the Broswer settings and expore the setting option like - Go to tools
and click on internet options.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Press the bluetooth speaker, once it is
start

2. Open the mobile bluetooth

3 once the name pop up of speaker in my mobile phone will connect.

What
according to you makes you a good candidate for customer service or technical
support job?

1. Listen the client query carefull and note down
everything

2. Ask when last time it worked fine.

3. Give proper resolution to the clients with ETA

4. In case if it will take time to resolve update them time to
time.

On a scale of 1 - 5 please rate your fluency in spoken
English

4