Subject: Tech Support Candidate - Gaurav Goel
From: Gaurav Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:25:24 -0400

Tech Support
Test

Name

Gaurav
Goel

E-mail

[email-masked]

Phone Number

(91) 8859490991

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bulandshahr

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech mahindra

Associate support

18000

Previous
Employer 1

Intarvo

Customer support

Dec 2018

15000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check my internet connectivity.

If connectivity is good then i will check the URL then will clear cookies and
cache and reopen the link. If that one also not solve the issue then will close
the browser and reopen it.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1st,

Switch on the bluetooth in phone and power on the speaker.

Then search for nearby devices in phone and select the speaker device and paor
it and it will get connect.

What according to you makes you a
good candidate for customer service or technical support job?

As i have a technical background and apart from that i have a
passion to learn new things that makes me a good candidate for technical job.

On a scale of 1 - 5 please rate your fluency in spoken
English

4