Subject: Tech Support Candidate - Rahul Rahul
From: Rahul Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:25:24 -0400

Tech Support
Test

Name

Rahul
Rahul

E-mail

[email-masked]

Phone Number

(91) 7404192134

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Netsmartz Infotech

Junior Network
Engineer

5 July, 2020

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

It always depends on your error that you have on
your screen.

First of all, i’ll check the internet connection.

In case the connection is working fine, will check with other sites if others
are working or not.

After that, will try to ping via cmd if it helps.

Then, I’ll probably have to check the IPv4 settings/ ethernet
settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

To connect a bluetooth device to my mobile
phone :

I’ll turn on bluetooth in my settings panel in mobile & turn on the
bluetooth in speaker as well.

Then, will search for the device under bluetooth settings & then tap the
bluetooth device that I have to connect to.

Above mentioned steps will help connceting to the bluetooth
speakers.

What according to you makes you a good candidate
for customer service or technical support job?

Communication skills, Problem solving skills, eager to resolve
the complex issues.

On a scale of 1 - 5 please rate your
fluency in spoken English

4