Subject: Tech Support Candidate - Manik Haldhar Manik
From: Manik Haldhar Manik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:23:49 -0400

Tech Support
Test

Name

Manik
Haldhar Manik

E-mail

[email-masked]

Phone Number

(+91) 9773554029

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

C455A NEW ASHOK NAGAR DELHI
110096

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tarasys info pvt ltd

Technical support executive

12 Aug
2020

40k

Previous Employer 1

CMS IT SERVICES PVT LTD

Service desk engineer

5 May 2019

20k

Previous Employer 2

Futuresoft pvt ltd

System
Administrator

30 March 2017

10k

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will check what is the network
status on my computer and if it shows x icon at the right botton on network icon
then i will disconnect the LAN wire and reconnect it to the port to check the
internet connection again on my computer.There is another scenario if my
computer is connected via wifi then i will try to reconnect with the network and
if it does not work then i will restart the computer.if the issue still persist
then i will call the technical support team.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen then touch and hold Bluetooth and bluetooth status
also should be on in the speaker then in your phone at the wifi icon hold it for
a while then it will show you tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

I have the relevant experience of technical support job and
also worked with international customer.I am good at troubleshooting the
technical issues  with any type of smart devices and wireless speakers and
headset as well.I also speak with customer in friendly manner and try best  to
assist them.

On a scale of 1 - 5 please rate your fluency in spoken
English

4