Subject: Tech Support Candidate - Pallavi Saxena
From: Pallavi Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:23:38 -0400

Tech Support
Test

Name

Pallavi
Saxena

E-mail

[email-masked]

Phone Number

(0) 9643289246

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Near sec 62 metro station noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Lighting industry

Techincal
executive

March 2020

20000

Previous Employer 2

Lighting industry

Techincal
trainee

July 2016

12000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First i
have to check the internet connection for this i ll go on window +R thn a samll
window ll open . In this i ll enter CMD command . Black screen ll open . Then i
ll enter Ping command . If the response is coiming then my connectivty is ok .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First i ll switch on the power butten of
bluetooth speaker . After that i ll activate the bluetooth of my phone and
search for new device . Suppose the bluetooth name is T1003 or if u don't know
the device name then search it on the cover packing . After that i ll connect
the bluetooth device by click on that name which is showing on my phone.

What according to you makes you a good candidate
for customer service or technical support job?

As i am
very soft spoken in my nature and have good patience. And my management skilla
are also good . I think i ll be good at technical support job.

On a scale of 1 - 5 please rate your fluency in spoken
English

4