Subject: Tech Support Candidate - Subhojit Auddy Subhojit
From: Subhojit Auddy Subhojit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:23:35 -0400

Tech Support
Test

Name

Subhojit
Auddy Subhojit

E-mail

[email-masked]

Phone Number

(700101) 7596879568

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kolkata

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Senior associate

NA

13000

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check the internet
connection.

Secondly I will check the browser. If it could be the issue with the
browser.

Third I will try to reset the browser.

Fourth will clean the cache and cookies.

The I will reboot the computer.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Turn on the bluetooth on the mobile and
speaker.

2) Try to scan the devices available for pairing.

If it does not get pair, we will reset the speaker once.

3) Again try to connect it.

What according to you makes you a
good candidate for customer service or technical support job?

As of now I am working for HP( HEWLETT PACKARD) for North
America process. I have a deep knowledge regarding the laptop and desktop
hardware and software. Also I have been 6 times best employee of the process. I
believe this is what a recruiter looks for technical support role.

On a
scale of 1 - 5 please rate your fluency in spoken English

4