Subject: Tech Support Candidate - Anees Ahmad
From: Anees Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:19:48 -0400

Tech Support
Test

Name

Anees
Ahmad

E-mail

[email-masked]

Phone Number

(+91) 7011457654

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New ashok nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Oz infotech pvt ltd

desktop and Network support

22 feb
2020

20000

Previous Employer 1

sabakuch india llp

desktop support

17 dec
2017

16000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1st restart my device.

2nd check internet working properly.

3rd check website is working or not .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1st turn on
Bluetooth on mobile

2nd when Bluetooth speakers shows that than pairing them

3rd now ready for use .

What according to you makes you a
good candidate for customer service or technical support job?

having good knowledge of technical skills

On a
scale of 1 - 5 please rate your fluency in spoken English

5