Subject: Tech Support Candidate - Jane Singh
From: Jane Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:19:06 -0400

Tech Support
Test

Name

Jane
Singh

E-mail

[email-masked]

Phone Number

(+91) 8448030721

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Iron system

Incident manager

NA

Previous
Employer 1

HCL

Analyst

20 Jan

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

We will reset the browser and then clear the
cache and cookies

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings options then turn on the bluetooth option and check for available
devices , once find the device  then connect

What according to
you makes you a good candidate for customer service or technical support
job?

I have 2 years of experience in handling customers , vendors
and dealing with all the problems . Also I have experience on bridge calls and
to resolve high priority tickets without the breach of SLA

On a
scale of 1 - 5 please rate your fluency in spoken English

5