Subject: Tech Support Candidate - Deepak Miahra
From: Deepak Miahra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:18:29 -0400

Tech Support
Test

Name

Deepak
Miahra

E-mail

[email-masked]

Phone Number

(011) 7011477269

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sarita Vihar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl Technologies

Senior Analyst

2 months notice
period

32k

Previous Employer 1

Wipro Ltd.

Associate
Analyst

21 June 2019

23k

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1 - Will try in a different browser to
eliminate if the problem is in the website or in browser.

Step 2 - If it opens in other browser then will clear cookies of previous
browser and will test.

Step 3 - If it wont open in another browser then I will ping the website in CMD
to check the website status on the network.

Step - Assign the ticket to Network Team with error.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1 -
Turn on Bluetooth on phone and device.

Step 2 - Search for my speaker on Mobile

Step 3 - Pair and connect.

What according to you makes you a
good candidate for customer service or technical support job?

Excellent Communication and Analytical thinking skills along
with my 2.5years of Exp in the same feild.

On a scale of 1 - 5
please rate your fluency in spoken English

4