Subject: Tech Support Candidate - Nikhil Singh Nikhil
From: Nikhil Singh Nikhil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:18:16 -0400

Tech Support
Test

Name

Nikhil
Singh Nikhil

E-mail

[email-masked]

Phone Number

(110043) 9717527416

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Najafgarh

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Holyfaith Pvt Ltd

Sr It executive

5 oct

21600

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over Email
Did not
interact with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I'll check internet connectivity

Then I checked browser

Then I chk proxy server

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Press
bluetooth power button then I open setting in my phone then I click on bluetooth
option after open bluetooth option I can see my wireless bluetooth name then I
tap on my bluetooth.

What according to you makes you a good candidate
for customer service or technical support job?

Sound
knowledge of troubleshooting.

On a scale of 1 - 5 please rate your
fluency in spoken English

3