Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 02:56:38 -0400

Tech Support
Test

Name

Gaurav
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9466401515

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector-135, Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

HCL Technologies

Senior
Analyst

28 August 2020

Around 33K

Previous
Employer 2

ONYX Business Solutions pvt. Ltd.

System Admin

30 October
2015

Around 18K

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to troubleshoot the issue by following
the below steps:-

1. 1st of all I will check with other colleague if the site is working fine for
him/her.

2. If site is working fine for colleague then I will check if other websites are
working fine for me or not.

3. If other websites are working then I will try to open www.ndtv.com in other
browser, If website is opening fine in other browser then the issue is with
browser. To resolve the issue with browser I will clear cookies and cache, if
still website is not working then I will reset/refresh the browser.

4. If website is giving the same error in other browser then the issue is with
website, maybe the server is down or there is some other issue. Then we need to
take help from our network team.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I will follow below steps to connect my
Bluetooth speaker with my mobile phone:-

1. I will turn on the Bluetooth for speaker and phone.

2. Then I will search for Bluetooth name of speaker in my phone.

3. Once I found the name of speaker, I will pair the devices and connect
them.

What according to you makes you a good candidate
for customer service or technical support job?

I have 7+
years of experience in technical support. I have started from service desk where
we need to interact with the users from chat and calls, So I know how to handle
the frustrated users. Then I moved to RDS (Remote Desktop Support) team where I
was doing the same work to handle the users. So I have good knowledge on how to
handle the users and how to make them happy. That's why I think I am a good
candidate for Technical support/Customer service job.

On a scale of 1 - 5
please rate your fluency in spoken English

4