Subject: Tech Support Candidate - Ajay Sarkar
From: Ajay Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Sep 2020 10:31:45 -0400

Tech Support
Test

Name

Ajay
Sarkar

E-mail

[email-masked]

Phone Number

(91) 8882071115

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Janakpuri, South West
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

PC EXPERTS

Technical
support engineer

31/07/2020

35000/-

Previous
Employer 2

Global tech help

Technical support
engineer

31/10/2014

22000/-

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check my internet is working or not,
then I will refresh the website. If problem is still there then I will close my
browser and start my browser again and will try to access the website. If
problem is not solved then I will clean all cookies and history from my browser.
If I still face same problem I will try to open that website in different
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First I have to turn on Bluetooth on both
devices, then in my mobile phone Bluetooth settings I have to look for my
speaker Bluetooth name, if my Bluetooth speaker name is not in the list I have
to run a manual search, then I will select my Bluetooth speaker from the list
and then have to click on connect or pair.

What according to
you makes you a good candidate for customer service or technical support
job?

I know how to understand the exact issue of customer and how
to calm the customer when they are not in position to understand.

On a
scale of 1 - 5 please rate your fluency in spoken English

4