Subject: Tech Support Candidate - Abhinav Sharma
From: Abhinav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Sep 2020 10:13:52 -0400

Tech Support
Test

Name

Abhinav
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8439098683

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Meerut, UP

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Aequor Information
Technologies Pvt. Ltd.

IT Engineer

29/05/2020

23,000

Previous Employer 2

UnitedLex

IT Helpdesk
Engineer

06/08/2019

25,000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, we need to check if the link is opening in
other system or not. If link is opening in other system, then we can check the
link in different browsers. Clear cookies, cache and history of browser. Check
Java enable settings of browser. At last, we can reset the browser to default
settings.Rebooting the system after browser reset sometimes also fix the issue

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First, I need to go to settings option in my
phone. Then I will go to the bluetooth option. I need to check if device is
already paired or not. If the device is not paired before and it is not showing
in paired list , then I will start bluetooth on my phone and start on the
bluetooth speakers. Pair the speakers with my phone. Then restart the bluetooth.
Speakers will connect automatically.

What according to
you makes you a good candidate for customer service or technical support
job?

Experience, Technical background.

End User guidance.

On a scale of 1 - 5 please rate your
fluency in spoken English

3