Subject: Tech Support Candidate - Priyank Singhal
From: Priyank Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Sep 2020 08:02:19 -0400

Tech Support
Test

Name

Priyank
Singhal

E-mail

[email-masked]

Phone Number

(+91) 8449494984

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

I am currently staying in Noida
Extension (Gaur City)

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Progressive Infotech

Senior executive engg

Still
working

28k

Previous Employer 1

Genpact

Technical Associate

NA

23k

Previous Employer 2

Hcl Technologies

Analyst

NA

16k

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1)Firstly,  I'll check my internet connection to ensure if it
works fine or not. If yes,

2) then give a try to open the website on different browser. Ex : chrome , IE ,
Firefox. If issue still persist,

3) then perform  browser trobleshooting steps( browser reset , clear caches ,
cookies etc).

4) Last step , check and verify if the website is down.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) Power on
the Bluetooth Speaker device.

2) Tap the Bluetooth option to turn it on  for both speaker and mobile
phone.

3) list of all available devices will appear on the mobile phone

4) If speaker is not listed, scan for pairing the device again.

5) Select name of the bluetooth device you want to connect from the list of
available devices

6) Click Pair.

What according to you makes you a good candidate
for customer service or technical support job?

1) Active
Listening

2) More focused on problems\ Queries.

3) Must be a user friendly approach

4) Try to develop patience through entire conversation.

5) Positive approach.

On a scale of 1 - 5 please rate your fluency in spoken
English

4