Subject: Re: Tech Support Remote Screening: Suraj Rawat
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 15 Sep 2020 11:54:05 +0000

Don’t follow up with this guy again, he said he is not interested

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 September 2020 at 4:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Remote Screening: Suraj Rawat

Hi Sir,

His spoken is good. Having a good scale of technical experience.
His last salary was 40000/-, Now expecting between 35-40k
He is not working since march, So he is an immediate joiner.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 12 Sep, 2020, at 14:23, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[jotform-logo]
THIS GUY CAN BE SPOKEN TO.
Hi,
Tech Support Remote Screening form submission data is below:
Name
Suraj Rawat
E-mail
[email-masked]<mailto:[email-masked]>
Phone Number
(91) 991-0911656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station
I can commute using other transport like Rickshaw
Where do you currently live (area)
Mayur vihar phase 3
Which best describes your Technical Support capabilities
I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities:
MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

Name of Company
Designation
Last working day
Monthly Salary (inhand)
Current Employer

Previous Employer 1
Primero Info Services
Process Analyst
March 20
40 K
Previous Employer 2
Next Level Business Services
Technical Recruiter
May 19
30 K
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.
Before troubleshoot we need to make sure if computer connected to the internet using wifi or LAN if connected using wifi then we can make sure if the wifi is on or off also can check Airplane mode if using windows 10. It all depends on the error eathier it can be just a proxy error or the page can't be displayed ( check internet connection). If its a proxy then we can change the proxy settings from internet properties and check the website again and if there is no internet then we can check the modem or router if getting the lights or not if getting the lights then try to connect LAN cable also can try to restart modem router and computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone.
Put speaker on bluetooth mode Turn on mobile bluetooth Once the bluetooth on , in the phone it will start scanning bluetooth device Once it will get the speaker on bluetooth list just need to pair
What according to you makes you a good candidate for customer service or technical support job?
Having a good experience in Technical Support voice process and handled all type off issue,can be related to the windows software, printer, speaker , TV ,home phone, internet
On a scale of 1 - 5 please rate your fluency in spoken English
4 / 5
Submission Date
September 12, 2020 14:13
JotForm Inc. 111 Pine St. Suite 1815, San Francisco, CA 94111